IT Support Plans

How much do you depend on the computers, software and network that power your practice? How many thousands of dollars would it cost if your computers went down, even for a few hours? Henry Schein is ready to help with an unlimited support plan and monitoring of your network server to help decrease technology problems crippling your business, hindering patient care or tarnishing your professional image.

Professional Support and answers when you need it

Henry Schein’s support lines are staffed by dental and healthcare office technology professionals. They have years of professional, hands-on experience and certified training with the solutions that power your practice. To quickly diagnose and fix problems, Henry Schein support uses remote-access tools to service your computers and network. Our technicians also connect you with other manufacturers support professionals when needed, to help resolve problems quickly.

Peace of mind support plans

With a Henry Schein’s support plan, help is a phone call away. From our Green to Gold plans, our skilled support technicians are ready when you need help and dedicated to keep your office technology running smooth. *Stay ahead of the technology pitfalls. Use some of your block hours for IT services such as Preventative Maintenance to minimize the chance of downtime.

With a variety of support plans offered, Henry Schein is there to keep your practice running efficiently with a team of professionals at your side.

Onsite support with Bronze,Silver,Gold Plans

When issues cannot be solved over the phone or via internet, there are times when a skilled technician on-site is required. With our Bronze,Silver,Gold Support plans we include assistance from a qualified technician who will travel to your offices to provide quick technical support tailored to your needs.

Our team takes pride in offering:

Hands-on troubleshooting
Dental Specialized, highly-skilled, professional technicians
Extensive knowledge in all operating environments
A team that works alongside your internal staff with minimal disruption to the daily operation of business

Support Pricing Structure

Henry Schein Support Plans	Green	Bronze	Silver	Gold
Real Time Server Monitoring
Unlimited Remote Support
Included Hours of Onsite Support (Per Year)	0	10	20	40

Plans starting from $99 a per month with additionnal block hours available for purchase

*Additional travel charges may apply for regions beyond 1 hour from a HS Support Center.
*Preventative maintenance may not be available in all areas and is subject to Technician availability.

Unlimited phone & remote support

Henry Schein’s support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you’re running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easyto-understand terms. If action needs to be taken, the Henry Schein team will walk you through it, or, if possible, fix it for you over a remote connection to your network.

Real-time server monitoring

Remote monitoring allows Henry Schein support to keep an eye on your server’s health and alerts you if there are issues that need to addressed.

For registration or more information on our support plans, please contact us at 1-800-737-5029 ext 3795 or email us at hsdssupport@henryschein.ca